EHR Support Center Analyst

The Payroll Company's Professional Staffing division in Middleton, WI is recruiting for an exciting career opportunity. Our client located in the Madison area is seeking a strong Service Center Analyst for a permanent role! This is a growing company with a great Systems Analyst career path working in the exciting industry of Electronic Health Record Systems!

In this position, you will:

• Provide technical assistance to computer users as first-line support for electronic health record system issues.
• Individuals will answer questions or resolve basic software and application problems for customers via telephone or electronically and route complex or emergency issues to appropriate internal personnel promptly.
• This position provides daytime and 24/7 on call support as required for business operations. Confidential and sensitive information is routinely handled as part of the essential duties of this position and consistent compliance with federal and state information privacy and security statutes and related organizational policies is required.

A successful candidate will be experience with the following skillset:

• This position requires an expertise of technology and the ability to apply that knowledge to supporting all existing systems and/or implementing new functionality that directly benefit patient-care, education, and business functions.
• An individual must possess exceptional customer service and interpersonal skills and have the ability to work well in a team environment with a diverse group of people.
• Ability to effectively organize, plan and prioritize work.
• Excellent listening, oral comprehension and critical thinking skills.
• Strong verbal and written communication skills are required including the ability to articulate technical information in a concise manner easily understood by all audiences.
• Active Learner; able to understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to maintain confidential and sensitive information per federal and state statutes and organizational policies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint & Outlook).

If this position sounds of interest to you, please send a current resume and we will respond as soon as possible. We look forward to hearing from you.

Current Openings for EHR Support Center Analyst Jobs at Payroll Company Inc