Payroll Services Specialist Jobs at Payroll Company Inc
Sample Payroll Services Specialist Job Description
Payroll Services Specialist
The Payroll Company, a growing organization that has been providing nationally-recognized payroll services since 1999 is seeking a Payroll Services Specialist to work at our corporate location in the Madison, WI area. If you're seeking a position outside of the norm, our tremendous growth allows employees to develop unique and exciting career paths. We also offer a casual and friendly work environment in a small organization but with the exciting challenge of working with diverse clients across many industries and locations. If you like being an expert on how a system operates while working with customers, then the Payroll Services Specialist might be the job you've been looking for.
Responsibilities:
- Providing client payroll service solutions answering customer inquiries and concerns, payroll questions, software-related troubleshooting, client education, etc. via phone and payroll portal; teach internal and external customers to use the payroll, benefit and timekeeping software; accurately setup of Salesforce inbox cases and providing timely responses to clients (all e-mails, faxes, Salesforce.com case documentation and customer support required) and responding to follow up case related emails from clients or other staff to resolve issues.
- Making timely company and employee master file changes.
- Miscellaneous administrative responsibilities including: completing New Hire reporting for all applicable states; preparing and/or teaching clients to create custom reports such as transmittals, GL's, custom reports, etc. and preparing workers compensation audits
- Other projects or duties as set forth by team leader and/or supervisor
Requirements:
- AS or BS in Accounting or related field. Wwe may consider 1 - 3 years of payroll and/or accounting experience in lieu of degree.
- Proven customer service skills.
- Intermediate or Advanced Microsoft Office skills particularly Excel and Word.
- The ability to learn and use Salesforce.com, Paychoice and iSolved as well as different internet browsers is required.
- Effective, professional and customer-focused verbal and written communication skills are required.
- 45 wpm typing and strong 10-key calculator skills required.
Current Openings for Payroll Services Specialist Jobs at Payroll Company Inc
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