Payroll Company Inc

Payroll Services Specialist Jobs at Payroll Company Inc

Payroll Services Specialist Jobs at Payroll Company Inc

Sample Payroll Services Specialist Job Description

Payroll Services Specialist

The Payroll Company, a growing organization that has been providing nationally-recognized payroll services since 1999 is seeking a Payroll Services Specialist to work at our corporate location in the Madison, WI area.  If you're seeking a position outside of the norm, our tremendous growth allows employees to develop unique and exciting career paths.  We also offer a casual and friendly work environment in a small organization but with the exciting challenge of working with diverse clients across many industries and locations.  If you like being an expert on how a system operates while working with customers, then the Payroll Services Specialist might be the job you've been looking for.

 

Responsibilities:

  • Providing client payroll service solutions answering customer inquiries and concerns, payroll questions, software-related troubleshooting, client education, etc. via phone and payroll portal; teach internal and external customers to use the payroll, benefit and timekeeping software; accurately setup of Salesforce inbox cases and providing timely responses to clients (all e-mails, faxes, Salesforce.com case documentation and customer support required) and responding to follow up case related emails from clients or other staff to resolve issues.
  • Making timely company and employee master file changes.
  • Miscellaneous administrative responsibilities including: completing New Hire reporting for all applicable states; preparing and/or teaching clients to create custom reports such as transmittals, GL's, custom reports, etc. and preparing workers compensation audits
  • Other projects or duties as set forth by team leader and/or supervisor

 

  Requirements:

  • AS or BS in Accounting or related field. Wwe may consider 1 - 3 years of payroll and/or accounting experience in lieu of degree.
  • Proven customer service skills.
  • Intermediate or Advanced Microsoft Office skills particularly Excel and Word.
  • The ability to learn and use Salesforce.com, Paychoice and iSolved as well as different internet browsers is required.
  • Effective, professional and customer-focused verbal and written communication skills are required.
  • 45 wpm typing and strong 10-key calculator skills required.

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